Our refund policy is intended to provide customers with a clear and reasonable way to address purchases that do not meet their expectations. We understand that personal care products can be highly personal, and individual preferences, skin types, hair types, routines, and experiences can differ significantly from one customer to another. A product that is suitable for one person may not necessarily provide the experience another customer is looking for. For this reason, we aim to make the refund process straightforward while giving our team an opportunity to understand and properly review each request.

Customers may contact Based Bodyworks within 60 days from the date their order was delivered to request a refund. This period applies whether the product has been opened, used, or remains unopened and unused. If you are not satisfied with your purchase or determine that a product is not appropriate for your personal needs, please contact our customer support team within the applicable timeframe. We will review the information provided and determine the appropriate next steps based on the circumstances of the request.

To begin a refund inquiry, please send an email to [email protected]. Your message should include the order number associated with the purchase and a brief explanation of why you are requesting a refund. If your request concerns a particular item, condition, or problem with your order, please provide any relevant information that may help us understand the situation. Supplying complete details when you first contact us can help reduce unnecessary communication and allow our team to review your request more efficiently.

A physical return of the product may not be necessary in every situation. After receiving your request, our customer service team will evaluate the information available and determine whether additional action is required. If returning the product is necessary, we will provide specific instructions regarding the return process, including the appropriate destination and any other applicable requirements. Customers should wait until they receive confirmation and instructions from our support team before sending a product back. Items returned without prior authorization may not be eligible for processing.

For customers located outside the United States, return shipping costs may be the responsibility of the customer when a physical return is required. International return arrangements can vary depending on the destination, carrier, and applicable shipping requirements. For this reason, customers outside the United States should contact us before sending a package. Receiving instructions in advance can help avoid incorrect shipments, unnecessary expenses, or delays in processing the request.

We recommend checking your order soon after delivery to confirm that the products have arrived in satisfactory condition and correspond with your purchase. If an item arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible. Prompt communication allows us to investigate the situation and determine an appropriate resolution.

When reporting a damaged, defective, or incorrect item, please provide your order number and, when appropriate, clear photographs showing the affected product, packaging, shipping materials, or other relevant details. Photographs can be particularly useful when evaluating visible damage or discrepancies and may help our team understand the circumstances without unnecessary delays. We may request additional information if it is needed to complete the review.

After receiving the required information, our customer service team will assess the circumstances and work with you toward an appropriate solution. Issues may involve damage that occurred during transportation, a potential product defect, fulfillment errors, or receiving an item that does not correspond with the original order. We understand that these situations can be inconvenient, and our goal is to make the resolution process as clear and manageable as possible.

Information provided through refund and product issue requests may also help us improve our customer experience. Reports concerning damaged packages, product concerns, fulfillment mistakes, or other order problems can help us identify areas where additional attention may be needed. We appreciate customers who take the time to provide accurate information because it allows us to better understand potential issues and consider improvements to our products and fulfillment practices.

Based Bodyworks does not currently provide direct product exchanges. If you would like to receive a different product, variation, or another item instead of the one originally purchased, the recommended approach is to request a refund for the original order and place a new order separately. Handling the two transactions independently helps keep the refund and replacement purchase separate and can make the process easier to manage.

If you are unsure which product may be more appropriate for your preferences before placing a new order, our customer service team is available to provide general product information. You may contact us with questions regarding available products, product characteristics, or general selection considerations. While individual preferences vary, we will make a reasonable effort to provide useful information that can help you make a more informed purchasing decision.

When a refund is approved, the applicable amount will generally be returned to the original payment method used for the purchase. After the refund has been authorized and processed by our team, it will normally take approximately 3 to 7 business days for the funds to become visible in the customer’s account. Actual processing times can vary depending on the financial institution, card issuer, payment provider, or other financial service involved in the transaction.

A refund may occasionally require additional processing time after it has been completed on our side. Financial institutions and payment providers operate according to their own processing schedules, and Based Bodyworks does not control the exact time required for funds to appear in an account. If the expected processing period has passed and the refund is still not visible, customers may wish to contact their bank or payment provider for additional information. Our support team can also assist with confirming the status of an approved refund when appropriate.

We aim to communicate clearly throughout the refund process. Customers should receive relevant information regarding whether additional details, documentation, or return instructions are needed. We understand that refund requests can sometimes involve circumstances that are unique to a particular order, so our team will review each inquiry based on the information available rather than making assumptions about the situation.

Our customer service commitment extends beyond the completion of a purchase. If a product does not meet your expectations, an item arrives in an unsuitable condition, your order contains an incorrect product, or you simply need clarification about how the refund process works, we encourage you to contact us. Our team will review your request carefully and make reasonable efforts to provide assistance consistent with this policy.

This refund policy is intended to establish a practical framework for handling refund-related concerns while maintaining a positive customer experience. We value the trust customers place in Based Bodyworks and recognize that clear policies are an important part of responsible online shopping. Our goal is to ensure that customers understand how to request assistance, what information may be required, and what to expect once a refund has been approved.

For questions regarding refunds, returns, damaged products, defective items, incorrect orders, or other purchase-related concerns, please contact Based Bodyworks at [email protected]. We appreciate your business and the opportunity to assist you. Our goal is to provide dependable personal care products while maintaining a customer support process that is clear, responsive, and respectful.