At Based Bodyworks, we understand that dependable delivery is an important part of the online shopping experience. Once an order has been submitted, customers naturally want to know when their purchase will be prepared, shipped, and delivered. Our shipping policy is intended to provide useful information about order processing, shipping costs, delivery estimates, tracking, address accuracy, international shipments, and circumstances that may affect the arrival of an order.

Standard shipping is provided at no additional charge when the merchandise value of an order is $20 or more. Orders with a merchandise total below $20 may be subject to a shipping fee. If a delivery charge applies, the applicable amount will be calculated according to the order and destination and displayed during checkout before the order is finalized. Customers can review the available shipping information and any applicable charges before completing their purchase.

After payment has been successfully received and the order is confirmed, most purchases require approximately 1 to 3 business days to complete the processing stage. This period allows our team to review the order, prepare the products, package the items appropriately, and arrange for the shipment to be transferred to the selected carrier. Business days generally exclude weekends and applicable holidays. Processing may occasionally require additional time due to unusually high order volume, incomplete information, operational circumstances, or other factors that affect normal fulfillment activities.

Once an order has been shipped, a shipping confirmation may be sent to the email address provided with the order. When tracking is available through the selected carrier or shipping service, the confirmation will generally include the applicable tracking information. Customers can use this information to follow the shipment as it moves through the carrier’s network and to review updates concerning the delivery.

After an order leaves our fulfillment process, standard shipments generally arrive within approximately 3 to 7 business days. These delivery periods are estimates intended to provide general guidance and should not be interpreted as guaranteed delivery dates. Actual transit time may vary depending on the destination, carrier operations, package volume, weather conditions, holidays, transportation schedules, and other circumstances affecting the shipping network.

Customers should remember that the estimated delivery period begins after the order has completed processing and has been handed over for shipment. The complete time between placing an order and receiving the package therefore includes both the processing period and the carrier’s transit time. We make reasonable efforts to prepare orders promptly, but certain circumstances outside our direct control can occasionally result in longer delivery times.

Providing accurate delivery information is an important part of completing an order successfully. Customers should carefully review the shipping address and other delivery details before submitting a purchase. Addresses should be complete, current, and formatted with all information needed by the applicable carrier. Incorrect, incomplete, or outdated information may result in delays, failed delivery attempts, returned packages, or other complications.

If you discover that the shipping address provided with an order is incorrect, please contact our customer service team as soon as possible at [email protected]. We will review the situation and determine whether any changes can be made. However, once an order has entered the fulfillment or shipping process, we cannot guarantee that an address can be modified. Prompt communication provides the best opportunity for us to determine whether an adjustment is still possible.

Delivery delays can occasionally occur even when an order has been processed and shipped normally. Shipping carriers may experience interruptions caused by severe weather, increased package volume, transportation problems, holidays, operational changes, or other unexpected circumstances. When tracking information indicates that a shipment has been delayed, customers should review the latest carrier updates and contact our support team if additional assistance is required.

Tracking information may not become visible immediately after an order has been dispatched. In some cases, a carrier may need additional time to scan the package and update its tracking system. A short delay between shipment confirmation and the first tracking event does not necessarily indicate that there is a problem with the order. Customers may allow some time for the carrier system to update before requesting assistance with a newly shipped package.

If a package appears to be lost, has remained without meaningful tracking updates for an extended period, or has otherwise not arrived within a reasonable timeframe, customers may contact us at [email protected]. Our team can review the available order and shipping information and provide assistance based on the circumstances. While we cannot directly control the carrier’s transportation network, we will make reasonable efforts to help customers understand the available information and determine appropriate next steps.

We also recommend contacting us if a delivered package arrives with visible damage or if there appears to be another problem with the shipment. When reporting a shipping-related issue, customers should provide their order information and, when appropriate, photographs of the package, shipping materials, or damaged products. Additional details may help our team understand what occurred and determine how best to assist with the situation.

Shipping availability for destinations outside the United States may differ from domestic delivery options. Customers placing international orders should review the shipping methods and destinations displayed during checkout to determine whether delivery is available to their location. Certain products or destinations may be subject to limitations resulting from carrier policies, customs requirements, transportation restrictions, or other applicable conditions.

International customers should also be aware that customs duties, import taxes, brokerage fees, or other charges may be imposed by the destination country or local authorities. Unless otherwise stated during the purchasing process, these costs are generally the responsibility of the customer. Based Bodyworks does not determine the amount of such charges, and customers should familiarize themselves with the applicable import requirements and potential costs associated with receiving an international shipment.

International delivery times can vary substantially and may be longer than domestic shipping estimates. Customs inspections, border processing, local transportation, carrier schedules, government procedures, and other factors may influence the amount of time required for a package to reach its destination. For this reason, international delivery estimates should be considered general estimates rather than guaranteed arrival dates.

We take reasonable care when preparing and packaging customer orders. Our objective is to ensure that products are appropriately prepared for transportation and protected as they move through the delivery process. Nevertheless, packages may occasionally experience handling issues or damage while in transit. If this occurs, customers should contact our support team as soon as reasonably possible so that we can review the available information and determine what assistance may be appropriate.

Shipping involves several stages and may require the participation of third-party carriers and service providers. Although we work to make the process reliable and efficient, circumstances outside our direct control can affect the timing or condition of a delivery. Our commitment is to communicate available information clearly, respond to shipping concerns reasonably, and assist customers when issues arise.

For questions about shipping charges, order processing, delivery estimates, tracking information, address changes, international shipments, delayed packages, damaged deliveries, or other shipping-related matters, please contact Based Bodyworks at [email protected]. We appreciate your business and will make reasonable efforts to provide helpful support and keep your delivery experience as clear, convenient, and dependable as possible.